My wife has been unable to get to pegasus mail for three days. It locked up on Restoring desktop layout. Perhaps too many messages.
Now I have uninstalled Pegasus, there were three programs there and immediately restarted the computer. It uses Win 10. I looked into the directories with Total Commander after the start up. Surprise! The PMAIL directory was still there. I deleted it completely. Downloaded the Pegasus Mail 4.72 version. Started the installing. That ended without problems. Pegasus, started as administrator, still locks up on startup at "Restoring desktop layout". Obviously, there must still be something somewhere in memory, because minidump tells me the default user is LVANXXXX (my wife's user name with Pegasus.
I copied the files in the user directories to another drive, but at this point, we are really only interested in her being able to access her mail with her favourite program.
As I said, I amusing Win 10. Where would this LVANXXXX be stored?