Gentlemen"
I wish to thank everyone for their help on trying to solve my problem. After all your suggestions plus seeing a tutorial
on the issue I find that my default settings was the problem and I'm now okay.
I went to start button and typed default settings and saw (among others) Adobe Acrobat Reader DC and went further to see not everything
was checked so I just hit the check all button went back to see and all works fine... simple as that....ironic for a simple person it appears
Thanks again and here's wishing all a very Merry Christmas & best wishes for the new year
thank yo so much